Return Policy
Lushus Hair Return Policy
At Lushus Hair, we prioritize quality and customer satisfaction. Due to the nature of our products and hygiene standards, we have a strict return policy in place.
Returns & Cancellations
- Orders can only be canceled or refunded if they have not yet been shipped. Once an order has been processed and shipped, we are unable to accept cancellations or returns.
Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will work quickly to resolve the issue by offering a replacement or refund as necessary.
Non-Returnable Items
- For hygiene and safety reasons, we do not accept returns or exchanges once a product has been delivered.
How to Report a Damaged Shipment
- Email us at info@lushusbeauty.com within 48 hours of receiving your order.
- Include your order number and clear photos of the damaged product and packaging.
- Our team will review your request and provide a resolution within 2-3 business days.
We appreciate your understanding and support as we maintain the highest standards in hair care. If you have any concerns, feel free to reach out to our team.
📩 Contact Us: info@lushusbeauty.com