Shipping Policy

Lushus Hair Shipping Policy

At Lushus Hair, we are committed to ensuring that your natural hair care products arrive promptly and in excellent condition. Please review our shipping policy below for detailed information about how we handle your orders.

Processing Time

  • Orders are processed within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

  • Standard Shipping:
    • Estimated delivery: 3-7 business days
    • Rates: Calculated at checkout based on order weight and destination.
  • Expedited Shipping:
    • Estimated delivery: 2-4 business days
    • Rates: Calculated at checkout.

Please note that delivery times are estimates and may vary depending on your location and carrier delays, which are beyond our control.

Domestic Shipping

  • We currently ship to all 50 U.S. states and U.S. territories.

International Shipping

  • At this time, Lushus Hair ships to select international locations. Additional customs duties, taxes, or fees may apply and are the responsibility of the recipient.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number. You can track your shipment directly through the carrier’s website.

Shipping Address

  • Please ensure that the shipping address provided is accurate and complete. Lushus Hair is not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at  info@lushusbeauty.com  within 7 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Questions?

If you have any questions or concerns about your shipment, feel free to contact us at info@lushusbeauty.com.

Thank you for choosing Lushus Hair to care for your family's natural hair needs!